Making sure you business keeps running
When you have sites and staff all over the world, downtime is not an option. Offload that stress to Digital Architect Group.
You can trust Digital Architect Group to help with issue resolution, maintenance, development, performance, and cloud solution monitoring.
Once you’re set up, you’ll have access to top quality support that meets your company’s requirements and budget. We put that hard to find talent within reach (just a support ticket away).
Digital Architect Groups help desk is a single point of contact for its clients.
It is used as an information and assistance resource that troubleshoots problems with computers, systems, software or hardware. It could be to fix a major problem, seek advice on new system functionality or simply be somebody to turn to when you have forgotten how to log-in.
For the majority of Digital Architect Groups customers, the start of their support experience is the Digital Architect Groups support portal. This is where registered users with security access to the support site can log new incidents and track the progress of existing incidents 24 hours a day, 7 days a week, at their own convenience. The Digital Architect Groups help desk manages its requests via help desk software, such as an issue tracking system, and this allows users to track user requests with a unique number known as a “Local Bug Tracker” or LBT.
Digital Architect Groups recognises that no one client will see support in the same way and so you can choose how comprehensive your help desk support becomes.