Support
When you have sites and staff all over the world, downtime is not an option. Offload that stress to Digital Architect Group.
Making sure you business keeps running
You can trust Digital Architect Group to help with issue resolution, maintenance, development, performance, and cloud solution monitoring.
Once you’re set up, you’ll have access to top quality support that meets your company’s requirements and budget. We put that hard to find talent within reach (just a support ticket away).
A dedicated support team
Digital Architect Groups help desk is a single point of contact for its clients.
It is used as an information and assistance resource that troubleshoots problems with computers, systems, software or hardware. It could be to fix a major problem, seek advice on new system functionality or simply be somebody to turn to when you have forgotten how to log-in.
For the majority of Digital Architect Groups customers, the start of their support experience is the Digital Architect Groups support portal.
Examples include:
- the reassurance of a quarterly technical audit of your solution, or perhaps a technical consulting package at the outset that can be used for a variety of different tasks through the year
- support consultants to be available to work on your issues 24 hours a day 7 days a week, or perhaps only during normal business hours
- identification of potential problems and estimates to fix on a time and materials basis
- extension of the support portal to not only cover Microsoft Dynamics but all incumbent applications
